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Why did my unused domain renew? I have not used the domain

Hello good afternoon, I had purchased a domain last year, but at the time of purchase I did not activate the automatic renewal option, today my card has been discounted, I have not used the domain for a long time, so I would like to have a refund why am I not going to use the domain because I pay for something that I am not going to use, and I realized that I did not authorize the renovation and yet it was renewed why?

1 ACCEPTED SOLUTION
Employee

Hello @kakinda2019 , and Welcome to the Community!

 

Whenever you purchase a new product, you will see an alert that tells  you the item will renew automatically unless you opt out in your renewals tab.  If your domain just renewed today, please call in to our customer care now to request a refund.  Thank you for posting! 😊

Sales and Support available 24/7 via phone or chat

View solution in original post

1 REPLY 1
Employee

Hello @kakinda2019 , and Welcome to the Community!

 

Whenever you purchase a new product, you will see an alert that tells  you the item will renew automatically unless you opt out in your renewals tab.  If your domain just renewed today, please call in to our customer care now to request a refund.  Thank you for posting! 😊

Sales and Support available 24/7 via phone or chat

View solution in original post