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Domain transfer from a GoDaddy account to another service provider

I am wish to move one of my domains from GoDaddy to another host, unfortunately when using the cPanel the option to transfer is marked as disabled. Anyone know why this could be the case? 

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Nudge

I have a similar problem.  GoDaddy says I have no product but I need info about my domain which still exists.  How can I get them to either release the info or provide me access to the info my new provider needs?