Hi @JW-Sims. Thanks for being part of GoDaddy Community! It's hard to say for sure what's happening. I'd suggest providing more information about what steps you're taking and what errors you're seeing. Screenshots of the process may help you get suggestions from other community members. Hope you're able to figure this out.
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.