and I do see the chat is off and on. It's on office hours Arizona local time. I don't know what that is now hang on ....... 15:36 pm and they will shut at 6pm their time.
If you notice it going off and on, it's just high volume and you may need to be quick to get in the queue there.
Worth bearing in mind next time you need help from support.
Take care and welcome to the forum