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Unable to access SSH from my server account

From my SFTP I can't get access to my server. There is connection, it is successfully connected, but when I upload the files the permission is denied.

I'm trying to set my server account to see if the problem is from there, and I found that the system never gave me the chance to select SSH, therefore I didn't give my phone number and I don't have a pin # to enable this account.

I looked everywhere on my server account and I couldn't find the way to do it. The manage or setting buttons doesn't give me the chance to select SSH at all.

Please help me out. I've never worked before with VPS and this is giving me many headaches already.


Thank you,