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Website Backup FTP Issue



I have purchased Website Backups with my hosting, however i'm having problems where all of the backups are failing. The initial error message I get is:


ERROR: Unable to connect to FTP server (incorrect user or pass)


So i've then ensured that the Username and Password are correct (which they were anyway), but when I try to save the new details I get the below error:


Unable to connect to FTP server (timeout). Could you please double check if FTP Hostname is correct?


Any ideas?