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Worst support ever !!!!!!!! - long hold times

i don't know how you guys managed to get best support award all i see is your support is offline and when it comes online which i think accidentally you turned on your online support because you guys doesn't care about customer ...but when you somehow managed to get online 1st the option which i choose is 99% times not available and then when its available but when it's available then there is loooooooonnnnngg Que and we have to wait forever and when the support guy came he can't resolve the issue he said our team will contact you regarding this issue within 3 days and then nobody give a **bleep** to the customer no one came....seriously ipage and other hosting companies are relativer\ly small companies but they care their customer unlike you guys...