My website hasn't been working for 2 weeks.

[FloorProsSupply]

The website was working fine then the hosting expired for 1 week, I paid to renew the hosting and I now the website is no longer accessible. Every time I try to access it it gives me the following error: ERR_SSL_PROTOCOL_ERROR. What are some steps that I can take to get things working again?

[PL281 · Accepted solution]

@FloorProsSupply 

I'm getting a 404 error  - it seems like something isn't pointed correctly - that said Managed WordPress really doesn't play well with CloudFlare - this is due 

A) Managed WordPress has caching built in

B) Managed WordPress is not configured to use 3rd party SSL certificates and SSL features are not enabled unless an SSL certificate is installed.

There is someone who posted in the community a "work around" - I am not sure if it actually works and I can tell you for certain it isn't supported.

[PL281]

@FloorProsSupply 

What is your domain name as that error has to deal with the SSL certificate and if you are forwarding the domain or just pointing to the site.

Also what platform is your site on (Websites + Marketing, Managed WordPress, cPanel server, something else???)

[FloorProsSupply]

@PL281 I tried to connect my website to Cloudfare's free SSL certificate however a different error popped up. Also, I am using a Managed Wordpress website. (The domain name is FloorProsSupply.com).

[PL281 · Accepted solution]

@FloorProsSupply 

I'm getting a 404 error  - it seems like something isn't pointed correctly - that said Managed WordPress really doesn't play well with CloudFlare - this is due 

A) Managed WordPress has caching built in

B) Managed WordPress is not configured to use 3rd party SSL certificates and SSL features are not enabled unless an SSL certificate is installed.

There is someone who posted in the community a "work around" - I am not sure if it actually works and I can tell you for certain it isn't supported.

[Edouard · Accepted solution]

Things you can try:

Turn off Cloudflare (you can do so from the Cloudflare dashboard). Any change?

If no, then reattribute your nameservers in your DNS to those of GoDaddy, that is  if you have GD manages your DNS. (if not those of your registrar), i.e whatever you had before cloudflare. 

Cloudflare is amazing, it doubles the speed of your website. I tried, and my website became a real formula 1 ! but soon it showed conflicts with GD's ssl, that lead to many handshake errors (Error 525). I had to turn off cloudflare. And GoDaddy's CDN, is just useless... (it actually slows my site).