• GoDaddy Community
  • Managed WordPress Hosting
  • Managed WordPress Hosting

    cancel
    Showing results for 
    Show  only  | Search instead for 
    Did you mean: 
    Go to solution

    Received message from GoDaddy: Your site has been flagged for malware.

     

    Hello,

     

    I have received an e-mail from GoDaddy saying my hosting account (WordPress site) has been flagged for malware. It then lists some files, such as: php.backdoor.file_get_contents.005 - html/blog/hnwuc.php

     

    I also have a security issues warning in Google's Search Console, which says my site is hacked with URL injection, and displays some URLs.

     

    GoDaddy called me a while back, basically warning me that unless I add a security option this kind of thing could happen.

     

    I do not wish to purchase GoDaddy's security at the moment, and my question to GoDaddy is, can I manually remove these malware files (or any other spam) from my site? If I can't do it through GoDaddy, then can I clean my site using Google or WordPress on my own?

     

    Regards,

     

    Adam

    1 REPLY 1
    Super User III
    Super User III
    Solution

    Re: Received message from GoDaddy: Your site has been flagged for malware.

    Hey there @adamsimpson,

     

    Yes, you absolutely can find and remove the file in question by logging in via FTP, locating it, and deleting it.

     

    However, that being said, if you don't correct the issue that caused it in the first place, you will get another infection. 

     

    The best thing you can do is use a professional service to clean it up if you value your site. Give this article a read for more insight. 



    I am a GoDaddy End User - Just Like You
    * Please note that I offer free advice on this forum. I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community