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Can't add DKIM TXT record

Getting an error when attempting to add a DKIM record.

Message says to contact support - of which there is no obvious mechanism to do so.

I've checked and rechecked the method, selector and key - there is no mistake. Have changed TTL but that hasn't helped.

Where the f%$k is a support link for this service to report system issues??

9 REPLIES 9
Moderator
Moderator

Re: Can't add DKIM TXT record

Hey @dkimpain,

Adding a DKIM record is not something that we support, which is why you are unable to locate a help article. You will want to research a solution by using your favorite search engine. Hopefully, one of our other community members will chime in.

KayJay - GoDaddy | Community Moderator
24/7 support available at x.co/247support
New

Re: Can't add DKIM TXT record

i having the same problem. Problem appears to be the save button.

That is big help from godaddy.

Go Daddy!

Re: Can't add DKIM TXT record

What??!? That's horrible service. The least you could do is write some simple instructions. Might take 3 minutes from someone who knows about DNS. Oh, probably no one there at Go Daddy. Very sad.

Re: Can't add DKIM TXT record

A DKIM dns record it's always a TXT record. So you just need to create the correct host name (selector._domainkey) and add the desired content to the record. That's all.

TXT Record for Flippa

I am trying to sell a few domain Names in my GoDaddy domain list on the Flippa site.  I need to add a TXT Record.  I can get to the A record but dont know what to do now.  

Community Manager
Community Manager

Re: TXT Record for Flippa

Hi @onlineauction,

Here's our help article on how to add a TXT record: https://www.godaddy.com/help/add-a-txt-record-19232. Hope this helps! Take care!

Rachel

New

Re: Can't add DKIM TXT record

Turns out that GoDaddy does not like _ (underscore) character in the host field for some unfathomable reason (other DNS do).

It also automatically appends the domain name to your entry.

So if AWS asks you to enter, say

blablablablab._domainkey.yoursite.com

you need to change that to

blablablablab.domainkey

Problem solved. 

You can then verify with

 nslookup -type=TXT  blablablablab.domainkey.yoursite.com ns35.domaincontrol.com

or whatever is your NS server.

 

Same logic applies to all TXT entries, not just DKIM.

Re: Can't add DKIM TXT record

Hello to all, I am new to this comunity and I dont like to write much but I felt obligated due to the lack of Godady's support and common sence from them. Yes... I know, they suck and this can be proved a thousand times. Nice smiles, happy replies but the truth is most of the time disapointing. By now you can feel I am not a Goddady's fan but I am forced to have some products so I have to go ahead...

 

Solution to create DKIM is very simple though they will not tell you, not even give you a hint but here it is how I solved it:

 

1- First of all, DKIM has to be a TXT record

2- The common HOST that work on 99% of the rest of the planet like "default._domainkey.yourdomain." does no work in Goddady at all

3- You have to guess (and this is the worst part) that your domain part has to be deleted and your record should look like this "default._domainkey."

4- Doing so, will work

 

Please note that "default" is the selector you created when setting up DKIM in your email server so in my case was "deafult", you have to make sure which one you have and replace it.

 

For the record, it took me about a week to guess, test and curse goddady many times etc until I finnaly solved it. 

 

Hope it helps and if you can, please go away from Goddady. Perhaps this post will never be published because of my poor sympathy to them Smiley Happy

 

Juan  

Moderator
Moderator

Re: Can't add DKIM TXT record

Hi @juancaco,

 

Welcome to the Community!

Thank you for your input. For the information of our users here, we wish to clarify that a DKIM record may not be used - will not function - in shared hosting. It is only appropriate for use on our VPS and dedicated servers. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support