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Domain renewal cost higher in cart than listed in email

My email for a domain renewal for 1 year says $17.98 but when I add it to the cart, the cost is $28. I cannot find any explanation for why so much higher.

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Super User I Super User I
Super User I
Solution

Re: Domain renewal cost higher in cart than listed in email

@tapstryoflifeTry emptying the shopping cart and readding the renewal.

 

@PL281Guess I've gotta work on my speed.

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Super User III
Super User III

Re: Domain renewal cost higher in cart than listed in email

@tapstryoflife 

 

Can you post a screen shot of the email / your shopping cart



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Super User I Super User I
Super User I

Re: Domain renewal cost higher in cart than listed in email

If you can take a screenshot of this and block out your account # and any other personal information.

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Re: Domain renewal cost higher in cart than listed in email

20200114_094939.jpgScreenshot_20200114-095037_Chrome.jpg

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Super User III
Super User III

Re: Domain renewal cost higher in cart than listed in email

@tapstryoflife 

 

The domain registration itself is $17.99 but you also have domain privacy which is an additional $9.99 - hence the $27.98



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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Re: Domain renewal cost higher in cart than listed in email

I removed the privacy and got the email to prove it and it still says that higher cost. I may need to call CS

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Super User I Super User I
Super User I
Solution

Re: Domain renewal cost higher in cart than listed in email

@tapstryoflifeTry emptying the shopping cart and readding the renewal.

 

@PL281Guess I've gotta work on my speed.

View solution in original post

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Re: Domain renewal cost higher in cart than listed in email

Thank you. I had tried emptying the cart before and re-adding but still the higher cost, but now it finally reflected that the privacy was removed. That didn't happen until 30 minutes after I got the email that it was removed. LOL

 

All good now and renewed. 🙂