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I have purchased a domain but it is not visible in my product list.

Hi

I have purchased a domain and a wordpress hosting. When i tried to add the domain with the wordpress hosting its not showing the list. List is empty (http://prntscr.com/jh7evs).

When i go to the My Product i cant see the domain (http://prntscr.com/jh7f9m)

But when i see domain its showing on my account (http://prntscr.com/jh7f2z).

How can i solve this?

1 REPLY 1
Moderator
Moderator
Solution

Re: I have purchased a domain but it is not visible in my product list.

Hey @arthur_panini,

 

If you haven't already done so, you will want to reach out to our live support so they can help investigate further. If the domain was recently purchased, it may be in a pending registration status which prevents use of the domain till it is finally resolved. With a .COM.AU domain, this can sometimes be prolonged if inaccurate or incomplete information was entered during the registration process. 

 

Our support team should be able to help walk you through getting it corrected if that is the case. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support