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Problem to add details to domain

Hi,

How to resolve following issue?

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15 REPLIES 15
Super User III Super User III
Super User III

Re: Problem to add details to domain

The .cn registry requires additional verification in order to use their domains.

https://www.godaddy.com/help/activate-cn-domains-real-name-validation-16586?

Re: Problem to add details to domain

Hi,

Thanks to your message. My subscription to this is actually with .com, instead of .cn.

 

Nowadays, the support Email of GoDaddy is not supporting us well, as I prefer to use Email support, rather than calling them.

Super User III Super User III
Super User III

Re: Problem to add details to domain

The screenshot provided shows a .cn domain.

Re: Problem to add details to domain

Really I originally bought one .com domain. BTW, do you know GoDaddy is still having Email technical support?

Super User III Super User III
Super User III

Re: Problem to add details to domain

Not officially.  It is just phone and chat currently.

https://www.godaddy.com/help/email-support-20310

Re: Problem to add details to domain

Sorry, where to chat with the support?

Super User III Super User III
Super User III

Re: Problem to add details to domain

https://www.godaddy.com/help?countryview=1

Monday – Friday, 5 am to 6 pm (GMT/UTC -7)

Scroll to the bottom of the page, the chat button only appears if someone is available.

Re: Problem to add details to domain

I do not see the Chat button is available. Is there any other way to get into Chat?

Super User III Super User III
Super User III

Re: Problem to add details to domain

If the chat button is not showing then no chat agents are available at that time.

Re: Problem to add details to domain

Is there any way to escalate the Email support?

Super User III Super User III
Super User III
Solution

Re: Problem to add details to domain

Email is not an 'official' venue for support at this time, you can try it and let me know.

 

Again the domain listed in the screenshot provided is .cn (findahome.cn), a whois search shows HuaMin Chen as owner.

 

The .com equivalent (findahome.com) has been registered for over 20 years now,  and the whois says it is owned by someone in Denmark.

Re: Problem to add details to domain

Hi,

What should the details input to the following? Any valid example to these fields?

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Super User III Super User III
Super User III

Re: Problem to add details to domain

You must upload a document showing you are a resident or business eledgeable for the domain, the information would be on your document.

https://www.godaddy.com/help/cn-real-name-validation-accepted-documents-20137

Re: Problem to add details to domain

Appreciated a lot!
Is it true that copy of Identity card (or Passport) can be fine to this?

Super User III Super User III
Super User III

Re: Problem to add details to domain

This article says which documents are accepted based on the country or region.  A government issued ID or passport could be applicable.

 

https://www.godaddy.com/help/cn-real-name-validation-accepted-documents-20137