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USD 30 deducted for 01 year .com renewal charged

USD 30 deducted for 01 year .com renewal charged from my Credit Card. This is very high I want to get solve this or cancel this .com domain renewal. 

4 REPLIES 4
Super User III
Super User III

Re: USD 30 deducted for 01 year .com renewal charged

Hey there!

 

Unfortunately, the Community forums are not the place to get help for this particular situation. You will need to call in or live chat with support as they have the tools necessary to help you in regards to billing and accounts. 

 

Please keep in mind that there is a 5-day refund window for domains, so you'll want to take care of it as soon as possible. 

 

Hope that helps!



Best Regards,

Joe


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* Please note that I offer free advice on this forum. I DO NOT PROVIDE ANSWERS VIA PM. If you would like personalized help, you can see my pricing on my services page. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *


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Community Manager
Community Manager

Re: USD 30 deducted for 01 year .com renewal charged

Hi @lnakaconnection. Actually, since it's a .com renewal for only 1 year, you'd have 45 days to cancel it and request a refund. However, as @MrVapor said, you will need to connect with our customer care team to have a refund processed. You can see our full refund policy here

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
Super User III
Super User III

Re: USD 30 deducted for 01 year .com renewal charged

@JesseW, I forgot about the 45 day thing with .com TLDs. Nice catch and thank you.



Best Regards,

Joe


Check out my site! | My Garage Articles | Portfolio/Resume

* Please note that I offer free advice on this forum. I DO NOT PROVIDE ANSWERS VIA PM. If you would like personalized help, you can see my pricing on my services page. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *


Get Better Support on the Community Boards!


Etiquette When Asking for Help from the Community

Re: USD 30 deducted for 01 year .com renewal charged

I am fedup with godaddy live chat service. Live chat button is active but when I connect with chate it says "Call our sales & support team for quick answers on product features, pricing and more." almost all the time.