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ping not working but I am able to access website

Hi Team,


I have registed my domain (, I have set A record, CNAME. It looks fine. But I am trying to add SSL with let's encrypt, it's trying to ping both and but the problem is ping is not working for where as if I ping it's working fine.

Can anyone help me why I am facing this issue?

Community Manager

Hi @pradeepsimhanp. Thanks for being part of GoDaddy Community! In looking at the DNS for your domain, your WWW CNAME is pointed toward another provider. However, there appears to be an issue with your primary A Record. I'm not seeing an A Record or a TXT record for In this situation, you'll probably need to connect with our customer care team so they can take a closer look at what's going on. There may be a problem with the domain's zone file. 


JesseW - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give kudos.