cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
New

why do I have to add www in the domain for it to redirect me to the page?

Hi, just recently I connected my new website to the domain I purchased here, but I'm having some issues regarding to it.

 

When I write www.traversegame.com it sends me to the website with the updated domain. But if I put traversegame.com the domain redirects me to the website builder.. http://www.im-creator.com/free/btek/traverse

 

how can I change that?

3 REPLIES 3
Super User III

Make sure the website is published to the naked domain, yourdomain.com instead of www.yourdomain.com

 

https://help.imcreator.com/hc/en-us/articles/201981221-Connecting-an-Existing-Domain

 

You'll also need to ensure your domain has a couple DNS records to link it to the website.

 

A record-

Host: @

Points to: 174.129.25.170

 

CNAME record-

Host: www

Points to: imxprs.herokuapp.com

 

https://www.godaddy.com/help/change-an-a-record-19239

I have done all those and still the same

 

noticed that I had "forwarding" set to the page, so removed it. 

 

 

now when I go to traversegame.com it shows me these...2112.PNGCapture.PNG

Super User III

Changes to the DNS can take about an hour or sometimes longer.  Forwarding should be off, as it applies a special pre-made template that affects your ability to manage the DNS.  In the DNS make sure there is only one A record for host @ and it points to the IP address of your website.