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Attachments Not Downloading

I have not been able to download any email attachments. I get a message "Failed - Virus scan failed". I've searched Microsoft knowledge base, I've disabled my McAfee antivirus and nothing has worked. Does anybody have any ideas what else I can try?


Hello @Tmansim and welcome to the Community!


I apologize for the late welcome and response. Were you able to get this issue fixed and do you mind sharing how for other end users who may experience this issue?


If you were not able to get this issue fixed, I would be happy to help! When experiencing this issue, are you using a web browser to access your email or a program like Outlook? 


Again I do apologize for the delayed response and I hope you have a wonderful day!