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GoDaddy Office365 Installation Challenges

Not 100% where to begin, but I'm the domain admin for my company and we recently licensed Office 365 through GoDaddy. One user on the domain is having the absolute worst time getting the office products to install (HP machines running Windows 10).  They'll install, but once he tries to open any Word file from Outlook, Word tries to open in safe mode and ultimately crashes. After trying more than once, he gets "cannot locate Winword.exe" and has to uninstall, reboot and reinstall. I can't locate anywhere to get support form GoDaddy and Microsoft wants to charge for support? Any ideas?

2 REPLIES 2
Employee

Hello @RGonc and welcome to the Community!

 

I apologize for the late welcome and response. I know you were asking how to reach support to assist with this issue. You can contact support here: https://www.godaddy.com/help/contact-us.

 

As for the actual issue itself, were you able to get this issue fixed and do you mind sharing how for other end users who may experience this issue?

 

Again I apologize for the delayed response and I hope you have a great day.

GoDaddy Support is available 24/7!

Again, not helping!  Post solutions, please!