Office 365 setup on Android phone not working

[L_H]

 Hi Support,

I tried adding Officer 365 on Outlook through my Android phone but it is not working.

After keying in my email, a message pop up appears " An Error Occurred".
Then I tried adding the same account through the Gmail App and I encounter similar problems - I cannot config the email for my phone. 

What is going on? 

[JennH · Accepted solution]

Hello @L_H,

Thank you for your post! If you are using our Office 365 email, you should be able to set it up on the android following these articles:

Outlook App: https://www.godaddy.com/help/outlook-app-on-android-set-up-email-8905

Email App: https://www.godaddy.com/help/android-set-up-email-16561

If these articles are not working, I'd recommend reaching out to our live support team so they can help troubleshoot the issue.