It really sounds like you really need to contact our customer support team. Our team has details about your account and is good at helping you to update to 5 years. You can find the best number to reach us in your local area by going to https://www.godaddy.com/contact-us.aspx. Take care and all the best!
RachelM - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.