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winmail.dat problem



First time here.  

One of our email accounts is having the winmail.dat problem.  All of the settings in their outlook have the HTML setting checked so nothing is going out as Rich Text Format.  This only happens to some of their email recipients.  


I send the same files to test this problem from other godaddy email accounts and it does not have the problems that the other email account does.


Even though these settings are checked correctly is it still possible Outlook will send a file not as HTML thus causing the problem?


Any suggestions or insight would be appreciated.







Hello @Lou5 and welcome to the Community!


I apologize for the late welcome and response. Were you able to get this issue fixed and do you mind sharing how for other end users who may experience this issue?


If you were not able to get the issue fixed, do you mind sharing a screenshot of the current settings?


Again I do apologize for the delayed response and I hope you have a wonderful day!

GoDaddy Support is available 24/7!