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    Can't connect to my VPS via RDC

    Hi,

     

    My VPS got infected with a malware and support recommended i get a web security package so that they can clean up the server. I got the package and the clean up team requested that I whitelist some IP addresses before they can clean up the server.

     

    Now this is where the problem is, I cannot connect to the server through RDC and perform any tasks due to the malware attack! The clean up team is stucked here and can't move any further. Godaddy's support team have been unable to find a way around gaining access to the Server.

     

    Would appreciate any advice on how to resolve this challenge.

     

    Thanks.