email account users cannot login to their accounts using the webmail. if a user tries to login after putting the username and password correctly- it says the login is invalid.
When I log in to the cpanel to check the email accounts, I discovered that the email addresses are not showing. when I try to recreate the mail address, it says the email address already exist but I cannot find it. how can I get this issue resolved. thanks.
Solved! Go to Solution.
Hi @theara,
Welcome to the Community!
Here are some things you can check on for your cPanel email account.
First, be sure you do not have any other email plans using this email address. Your DNS can only work for one plan. You can view the email address by opening your hosting dashboard, going to the cPanel Admin then clicking the icon for "Email Accounts" (under "Email" heading).
Next, you'll want to check the DNS for the domain you are using for this email. Make sure you have the settings shown below, using this article if you need help to create or update various zone files.
DNS for cPanel Email
A @ Your account's IP address
A mail Your account's IP address
CNAME www @
MX (host) @ (points to) mail.domainname.com (priority) 0
Optional Records:
A admin Your account's IP address
CNAME autoconfig |
@ |
CNAME autoconfig.admin |
@ |
CNAME autodiscover |
@ |
CNAME autodiscover.admin |
@ |
CNAME cpanel |
@ |
CNAME ftp |
@ |
CNAME webdisk |
@ |
CNAME webdisk.admin |
@ |
CNAME webmail |
@ |
CNAME whm |
@ |
CNAME www.admin |
@ |
TXT @ v=spf1 a mx ptr include:secureserver.net -all
TXT admin v=spf1 a mx ptr include:secureserver.net -all
Hello,
I hope you are doing well. I think this happens due to bulk of cache, temp files etc present in the .cpanel directory of domain. Inorder to rectify the problem we can remove the “.cpanel” directory inside the path /home/cpaneluser/.
Once removed restart the cpanel service and try access the cpanel page/email accounts.
The issue will be solved. No issues with the “.cpanel” directory, it will automatically recreate next time when you load the account’s cPanel.
I have the same problem
Have any solve?
Hi @theara,
Welcome to the Community!
Here are some things you can check on for your cPanel email account.
First, be sure you do not have any other email plans using this email address. Your DNS can only work for one plan. You can view the email address by opening your hosting dashboard, going to the cPanel Admin then clicking the icon for "Email Accounts" (under "Email" heading).
Next, you'll want to check the DNS for the domain you are using for this email. Make sure you have the settings shown below, using this article if you need help to create or update various zone files.
DNS for cPanel Email
A @ Your account's IP address
A mail Your account's IP address
CNAME www @
MX (host) @ (points to) mail.domainname.com (priority) 0
Optional Records:
A admin Your account's IP address
CNAME autoconfig |
@ |
CNAME autoconfig.admin |
@ |
CNAME autodiscover |
@ |
CNAME autodiscover.admin |
@ |
CNAME cpanel |
@ |
CNAME ftp |
@ |
CNAME webdisk |
@ |
CNAME webdisk.admin |
@ |
CNAME webmail |
@ |
CNAME whm |
@ |
CNAME www.admin |
@ |
TXT @ v=spf1 a mx ptr include:secureserver.net -all
TXT admin v=spf1 a mx ptr include:secureserver.net -all
Not clear directory path