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Forbidden- 403 Error Message

I know very little basic information about web design and hosting. I have been able to copy code using a template from W3School to make my website.


I also Followed your video on cpanel hosting and i seem to have done everything right and I uploaded all files to the web root (public html) successfully. 


But upon opening my website I get this message: 



You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


I tried it over and over (thinking it could be network/server reception) but I have no idea why this is happening, Everything seem to be done right. 


I will sincerely appreciate your assistant/help in this regard.


Former Employee

Hello @cloudofficems

I'll check if I can help you, may I get your domain or a'least a website name and how did you upload it on your cpanel.

Warm regards,




The domain name is, I uploaded my site through the cpanel web root (public_html)

Re: Forbidden- 403 Error Message



The domain name is, I uploaded my site through the cpanel web root (public html)

Hello @cloudofficems

Assuming DNS is good.

Just make sure you uploaded the index to public_html/

For example if the site is made via html it should look like this :

public_html/index.htm  or public_html/index.html

And all the other files, use the file manager or FTP to verify this.

Warm regards,