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    kashar19
    New
    ‎05-30-2019 01:36 AM

    How to locate file manager

    I have recently purchased hosting and domain for my website. But when i login i do not see the file manager option in my c panel dash  board to upload files. here is the thing i see 1.PNG

    and when i click manage hosting it shows following page

    2.PNG

    I've seen multiple tutorials everyone say to go to hosting account and click manage to go to file manager but in my case i don't see such thing? really need help on this one please

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    2 REPLIES 2
    MrVapor
    Super User III
    Super User III
    ‎05-30-2019 05:44 AM

    Re: How to locate file manager

    @kashar19 

     

    This might sound silly, but did you pay for a hosting package?



    I am a GoDaddy End User - Just Like You
    * Please note that I offer free advice on this forum. I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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    MPC
    Community Manager
    Community Manager
    ‎11-05-2019 11:55 AM
    Solution

    Re: How to locate file manager

    If you purchased a cPanel hosting plan, yet do not see the option to launch it from within your account, it's likely that you have more than one GoDaddy account.  Please review the receipt that was sent to your email to find out which customer number that product is associated with.  If you do not have the receipt with the customer number, please double check your accounts by using our account retrieval system to find your customer number in our system:  http://godaddy.com/help/reset-my-godaddy-password-8.  

     

    Good luck!

    MPC

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