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Unable to view the website.

Our website supportslink.com recently got hacked, and we have removed all the files and uploaded a unaffected version. But still we are getting a 500 internal server error. I'm pretty sure that the problem is not with the code because the current index file has only a string. Can you please look in to this?

1 REPLY 1
Retired
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Hi @supportslink,

You should reset your hosting rather than attempt to clean it, use a new password. Resetting your hosting is preferable because it's the only method that can guarantee a clean start and to totally wipe all code, good and bad.

Before you do this you should first have a clean backup , done, and have a quick chat with support for more info on resetting your hosting.

 

Regards