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can't access my cpanel account.

Hi, 

I have a problem : when o want to open the CPanel admin to get my FTP Access, it redirect me in an empty page...
I can't contact the support because I'm deaf and don't know how to send them a message or chat support....

Please, can you help me ? Thank 

1 REPLY 1
Community Manager
Community Manager

Re: can't access my cpanel account.

Hi @Razzorfield. Thanks for being part of GoDaddy Community! Often issues like this are caused either by browser caching or a conflict with a browser plugin/extension. I'd suggest first clearing your browser's cache and cookies. If that doesn't help, then try using a cacheless browsing window (FireFox private window, Chrome incognito, etc.), then an entirely different browser. If that also doesn't work, you'll want to try to connect with support. 

 

If you don't wish to call, you can reach out to our chat support team. They are available Monday - Friday, 5 am to 6 pm (UTC/GMT -7) on the United States - English version of our Help page. Hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.