Hey there @teldredge,
Sorry you've had a bad experience, but it sounds like maybe the domain was purchased from the company and never went back into the pot for public purchase. This happens pretty often, especially with domains that already have traffic going to them.
I've bought several domains using the Domain Backorder service and have never once had an issue. It sounds like you may be blaming the product when, in reality, it was a savvy domainer that picked it up straight from the domain owner.
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