New

Domains Auto Renewing When The Auto Renew Is Set To "OFF"

I had 2 domains auto renew today when I had their auto renews set to "OFF"

Why is this happening?

Moderator
Moderator

Hi @chtbrz,

 

Welcome to the Community!

The auto-renewal is an automated system with the time of renewal recorded. It's not able to renew any product that does not have auto-renewal turned on. Most yearly renewals are refundable if you did not want the domains. You can review the refund policy here, then cancel the unwanted domains. Once canceled, you'll need to contact GoDaddy customer support so they can process the refund for you. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post