Points not earned on product purchase for client

I emailed an SSL certificate cart to one of my clients but later decided to purchase it myself using clients card for payment. There were no points rewarded for this purchase and not even a log for the purchase and yet I was allowed to assigned the product to the client after purchase.  I was supposed to earn at least 300 points for that purchase. 


How long does it take to process and how do I request for these points? Previous purchases' points were  rewarded accordingly.