I paid for WP premium support on 1-1-18 and had 5 credits. One credit was used to complete a website evaluation which anyone can test using GTmetrix. Nonetheless, shortly after I had a death in my family, contacted customer service letting them know that I would be away for sometime. I return to discover that they took the rest of my funds, asking me to renew so they can get more funds from me, verses honoring customer loyalty as I have been with Godaddy for years. My website issues still remain and I am out of my money. I really am not happy about this and I do not think that I would recommend anyone that I know to purchase this service. At the very least I would think that some consideration would have been given to at least allow me to make use of my remaining 4 credits instead it is greed to ask for more $. Not even sure why my website use to load fast and all of a sudden it became slow which is how I had been introduced by Godaddy to use this WP premium support.
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