Access and release quarantined emails using Advanced Email Security

With the Advanced Email Security add-on, users and admins can search for and release quarantined emails.

Required: This article is for Advanced Email Security from Proofpoint. You can verify that you have Proofpoint by checking if there's a white header with "GoDaddy" displayed at the top of your dashboard. See how to manage quarantined messages with Advanced Email Security powered by INKY.
dashboard banner

Sign in to Advanced Email Security.
Select Log Search.
Select Specific User, and then select the email address that has quarantined messages.
Select if the email was outbound or inbound from Type and then choose the Date range for when the email was sent or received.
For Status, select Quarantined.
Select Search. This returns a list of quarantined messages for that user within the filters you specified.
Select the checkbox to the left of the message that you want to release from quarantine.
From Actions, choose how you want to handle the message:
- Release from Quarantine: Release the message to be delivered.
- Release and Approve: Release the message and identify the sender as safe.
- Report as false positive: Identify email activity that shouldn't be filtered as spam.
- Report as false negative: Identify a message as spam that was incorrectly seen as a regular email.
Select Apply.