Having trouble signing in to Microsoft 365?
If you can't sign in to your Microsoft 365 email account, try these solutions.
|You're unable to sign in using your email address and password.||
Sign in to your Microsoft 365 email in your web browser or from the
Email & Office Dashboard.
If you can sign in online but not on your email client (like Gmail or Apple Mail), make sure your email account is set up using these steps.
|You're the administrator of a Microsoft 365 account and you or one of your users has lost or forgotten the email password.||Try one of the following:|
|You're an email user (not the GoDaddy account owner) and you've lost or forgotten your email password.||Send yourself a password reset email.|
|You set up multi-factor authentication (MFA) but can't access your method.||Reset your MFA method.|
|You can successfully sign in online but are having trouble with Outlook for Windows.||Clear the Windows Credential Manager.|
|You can successfully sign in online but are having trouble with Outlook for Mac.||Try one of these solutions.|
|You have a Business Professional plan or greater and can’t sign in to Outlook for Windows or Mac.||Verify Outlook is set up correctly.|
- Change my GoDaddy account password
- Troubleshoot other common issues with Microsoft 365 email.