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Workspace Email Help

I can't receive or see emails

If you can't send or receive messages, your firewall software settings might be preventing Workspace Webmail from working properly. You might have to change your firewall, pop-up blocker, or browser security settings to see your email.

General tips

Add to your list of approved sites, and then set your Workspace Email account to SSL mode:

  1. In Webmail Classic View, click Settings.
  2. Select Personal Settings.
  3. Under Security Options, select Use Full-Time SSL Mode.
  4. Click OK.

Security software

Adjust your firewall settings, security software, or browser to allow pop-ups from Workspace Webmail. See steps for Kerio Internet Security Software. Your steps might differ based on your security software provider.

After you make any firewall, software, or browser changes, log out of webmail. Then, clear your browser cache. Clearing your browser cache will also remove any stored passwords or auto-fill data.

More info

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