GoDaddy Help

My website isn't displaying

There are many reasons why your website isn't displaying, and none of them are good. Here are a few things you can check.

Note: If you're having problems with a WordPress website, Troubleshooting WordPress is the best place to start.

Make sure your billing is up-to-date and that your domain hasn't expired

This isn't a problem for brand-new domains and websites, but sometimes if you're super busy existing domains and sites can lapse before you know it.

  • Go to your GoDaddy Renewals & Billing page to make sure your payments are up-to-date and your domains are still active.

Refresh your Web browser

Occasionally you might need to clear the web browser cache to see your website:

  • Chrome or Internet Explorer: press CTRL + F5
  • Firefox: press CTRL + R
  • Safari: press Command + Option + R

Make sure your DNS is pointed correctly

If your domain is registered with GoDaddy, we updated your DNS records when you set up your account and this shouldn't be an issue. But if your domain name is registered somewhere else, make sure that you're using the right nameservers to point your domain name to the website. For more, see:

Make sure your website files are in the right directory

If you uploaded your website files to the wrong directory, you'll definitely have problems viewing the site. The name of the correct directory for your files depends on your hosting type:

  • Linux Hosting with cPanel: /public_html for your primary domain. For a subdomain or addon domain, here's how to find the root directory.
  • Windows Hosting with Plesk: /httpdocs for your primary domain. For a subdomain or addon domain, here's how to find the root directory.

Check the file name for your home page

When your domain name is typed into a Web browser, the home page should display. The file name for your home page could be one of several names depending on how your website files were created (for example, index.htm or Default.html are possible). Make sure the file name for your home page is correct for your hosting type. For this info, see:

Check image file names and paths

If your images aren't displaying, make sure that the directory where the images are located and the path specified in your code match exactly.

Note: Paths in Linux accounts are case sensitive - so if there are uppercase characters in your image name (for example, MyImage.jpg) then the path in your code must also use uppercase characters in the same places, or else the image won't appear.

Correct broken site links

If you developed your website locally, your code should adjust for the environment change that occurs when you upload site content. Web page URLs, image paths, and database names can all be environment-sensitive.

We recommend that you use relative URLs when referencing Web pages. Relative URLs identify a Web page in relation to, or in the context of, the current page. Because they don't reference the domain name, relative URLs don't require modification when changing environments.

More info