Account Management Help

Record my steps on an Android device

When you contact our 24/7 Support team, we might ask you to provide a recording of steps to duplicate your problem to help us resolve your issue.

To record your screen on an Android device, you'll need to choose and install an application from the Google Play store.

Note: These steps are generic, please follow the directions of the app you choose for screen recording.

  1. Choose the app you want to use.
  2. Install the app.
  3. Follow the directions for the app.

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