Statement of Support – Microsoft 365
Please review the full Statement of Support to learn more about available support for additional products and services.
Use the links below to find out more about a specific Microsoft 365 service.
Microsoft 365
The Microsoft 365 Statement of Support applies only to products purchased via GoDaddy.
Supported:
- Purchasing or renewing Microsoft 365 accounts
- Explaining Microsoft 365 features and benefits
- Setting up user accounts (mailboxes)
- Explaining how to reset your email password or generate a new temporary password
- Configuring GoDaddy managed DNS within your account to use Microsoft 365 or providing you the DNS settings needed for DNS hosted elsewhere.
- Explaining how to enter client settings for supported desktop and mobile email clients (Official list here)
- Troubleshooting the ability to send and receive email in supported email clients and Outlook online
- Troubleshooting third-party email clients' email connectivity
- Explaining how to download and activate Microsoft 365 and included Business Apps on most recent versions of Windows OS, Mac OS, and compatible mobile devices.
- Explaining how to install and synchronize included OneDrive software with supported desktop and mobile devices.
- Troubleshooting Microsoft 365 system failures, errors, and degradation. If required, GoDaddy will escalate to Microsoft.
- Helping you with the getting started basics:
- Signing into Outlook on the web
- Sending an email through Outlook on the web
- Walking you through uploading your first file to OneDrive on the web
- Showing you how to access, and providing resources on using, included Microsoft apps
- Explaining included Microsoft 365 security features
- Migrating from eligible email services using the GoDaddy migration service
- Navigating and using all included features within the GoDaddy Email & Office dashboard
- Explaining how to access M365 Admin Panels accessible from the GoDaddy Email & Office dashboard
- Removing Microsoft 365 association with GoDaddy to allow for use at another Cloud Service Provider
- Providing resources, where possible, for basics tasks not outlined within this Statement of Support
Not Supported:
- Training you on how to use Office apps or included Business Apps (writing Excel formulas, creating PowerPoint presentations, setting your Bookings schedule, etc) beyond the getting started basic listed above
- Migrating to or away from Microsoft 365 using something other than the GoDaddy email migration service (manual backups, third party migration services, etc)
- Administering Exchange and SharePoint beyond what is listed in our Supported section
- Troubleshooting non-connectivity issues with third-party email clients
- Troubleshooting network connections (internet/network connectivity, internet speed, etc)
- Troubleshooting custom Exchange settings or third-party add-ons
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Email Add-ons
Supported:
- Purchasing or renewing Email Add-Ons
- Setting up Email Add-ons on your Microsoft 365 account
- Explaining Email Add-On features and benefits
- Navigating to, and accessing the portal for any purchased Email Add-Ons
- Removing Email Add-Ons from your GoDaddy account
- Ensure default settings are set in Microsoft 365 as needed for proper add-on function.
Not Supported:
- Customize default add-on settings in Microsoft 365 to function with custom Microsoft 365 settings
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Advanced Email Security
Supported:
- Explain where to customize settings within AES
- Provide resources on how to review message logs
- Provide resources on how to view quarantined emails
- Update DNS for domains in same account as Email Add-ons
- Provide DNS settings for 3rd party connections
- Replace default Filters if manually removed
- Provide resources on how to create custom filters
Not Supported:
- Modify Settings beyond providing guidance
- Reporting message(s) as false positive/negative in add-on portal
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Archiving
Supported:
- Explain how to search your Email Archive
- Explain how to export from your Email Archive
- Provide resources on retention policies
- Troubleshoot email journaling to ensure functionality
- Offer ingestion for preexisting mail
Not Supported:
- Review the results of a completed Search
- Specifying search terms
- Submit archive search beyond providing guidance
- Journaling multiple organizations, journaling organizations not with GoDaddy
- Modifying archive permissions
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Backup
Supported:
- Explain how to restore backed up content
- Provide resources on searching for backed up content
Not Supported:
- Search backup beyond providing guidance
- Submit a content restore
- Back up shared mailbox content
- Backup Sharepoint/Onedrive content
- Backup mailboxes not paying for add-on
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