Statement of Support – Microsoft 365
Please review the full Statement of Support to learn more about available support for additional products and services.
The Microsoft 365 Statement of Support applies only to products purchased from GoDaddy.
Use the links below to find out more about a specific Microsoft 365 service.
- Account management
- Email support
- Email migrations support
- Microsoft Office and Business Apps
- Advanced Email Security
- Email Archiving
- Email Backup
Account management
Supported:
- Purchasing or renewing Microsoft 365 plans and email add-ons
- Reviewing the Microsoft 365 plans and email add-ons' features and benefits
- Setting up or removing user accounts (mailboxes)
- Upgrading, downgrading or reassigning email plans for qualified mailboxes
- Removing Microsoft 365 plans and email add-ons from your account
- Explaining how to reset your email password or generate a new temporary password
- Configuring GoDaddy-managed DNS in your account to use Microsoft 365
- Reviewing the proper DNS settings to add to your third-party-hosted DNS
- Moving an email organization from one GoDaddy account to another
- Removing GoDaddy association with Microsoft 365 to allow for use at another cloud service provider (CSP)
- Explaining how to remove a domain from Microsoft or a Microsoft reseller to assist in setting that domain up with Microsoft 365 from GoDaddy
- Restoring email addresses and email add-ons within 30 days of their removal
- Restoring Workspace Email addresses within 14 days of their removal
- Providing guidance, where possible, for basic email management tasks not outlined in this Statement of Support
Not supported:
- Renewing, managing or troubleshooting a subscription purchased from Microsoft or another Microsoft reseller
Email support
Supported:
- Assisting with the basic setup and usage of Microsoft 365:
- Signing in to Outlook on the web
- Sending an email through Outlook on the web
- Setting up Microsoft 365 on a supported email client
- Setting up email add-ons
- Assisting with features in the Email & Office Dashboard:
- Adding user email accounts
- Creating an email alias or distribution group
- Creating an email signature
- Accessing and managing email add-ons
- Downloading and installing Office apps
- Accessing Microsoft 365 admin features
- Managing features under My Brand
- Unblocking your email
- Providing guidance on managing distribution groups, aliases, shared mailboxes, forwards, rules, signatures, auto-replies and read receipts
- Troubleshooting Microsoft 365 system failures, errors and degradation. We will escalate to Microsoft if the email is not functioning as designed.
- Troubleshooting the ability to send and receive email in supported email clients and Outlook on the web
- Troubleshooting email connectivity in supported email clients
- Explaining best practices to secure your email and prevent email compromise:
- Using a strong password
- Enabling multi-factor authentication (MFA) or security defaults
- Keeping devices up to date
- Regularly scanning devices
- Recommending Advanced Email Security (if available in your region)
- Assisting with the basic usage of the Exchange admin center:
- Accessing the Exchange admin center
- Adding external contacts to an address book/distribution group
- Checking connectors in Microsoft 365
- Running and viewing a message trace
- Creating a shared mailbox
- Enabling the "send as" feature for your aliases
- Providing guidance on creating and enabling SPF and DKIM records
- Providing guidance on how to import or export your contacts, calendar, tasks, inbox rules and email. GoDaddy is not responsible for the data that's imported or exported.
Not supported:
- Troubleshooting issues with third-party email clients
- Troubleshooting network connections and local issues (internet/network connectivity, web browser, operating system, anti-virus, etc.)
- Troubleshooting custom Exchange settings or third-party add-ons
- Managing the Exchange admin center beyond what is outlined in the Supported section above
- Managing imported or exported contacts, calendars, tasks, inbox rules and email
Email migrations support
Supported:
- Reviewing email migration qualifiers for GoDaddy’s Migration as a Service
- Migrating from eligible email services using GoDaddy’s email migration service
- Modifying an active GoDaddy migration project with necessary updates for a successful migration
- Troubleshooting missing content after a completed email migration
- Explaining how to update supported email clients after a GoDaddy email migration
Not supported:
- Migrating to or away from Microsoft 365 using something other than the GoDaddy email migration service (manual backups, third-party migration services, etc.)
- Migrating storage services such as OneDrive, Dropbox or Google Drive to GoDaddy
Microsoft Office and Business apps
Supported:
- Explaining how to install and activate Microsoft 365 and included business apps on the latest version of Windows OS, macOS and compatible mobile operating systems
- Providing guidance on using Microsoft Office and business apps
- Explaining how to install and synchronize included SharePoint or OneDrive software with supported desktop and mobile devices
- Accessing the Microsoft Azure portal
Not Supported:
- Explaining how to use SharePoint or OneDrive
- Managing Microsoft Azure beyond what is outlined in the Supported section above
- Explaining how to use Office apps and included business apps (writing Excel formulas, creating PowerPoint presentations, setting your Bookings schedule, etc.)
- Troubleshooting the integration of third-party products with Microsoft 365
Advanced Email Security
Supported:
- Providing guidance on the initial setup and usage of Advanced Email Security:
- Encrypting your email
- Managing the allowlist or blocklist
- Modifying VIP spoofing protection
- Managing trusted third-party senders
- Modifying the spear-phishing protection
- Explaining where to customize settings within Advanced Email Security
- Verifying default settings are set up properly in Microsoft 365
- Providing guidance on how to review message logs and quarantined emails
- Providing guidance on releasing and reporting message(s) to improve spam detection
- Replacing default connectors or other default settings
- Troubleshooting Advanced Email Security when it is not functioning as designed
- Providing guidance, where possible, for basic Advanced Email Security management tasks not outlined in this Statement of Support
Not supported:
- Managing Advanced Email Security beyond what is outlined in our Supported section above
- Releasing or approving messages in quarantine
- Explaining how to create custom filters
- Modifying the add-on settings beyond the default configuration
Email Archiving
Supported:
- Explaining how to search your email archive
- Explaining how to export from your email archive
- Providing guidance on retention policies
- Troubleshooting email journaling
- Assisting with modifying archive permissions
- Providing an ingestion solution for preexisting mail through our partner Barracuda
- Providing guidance, where possible, for basic Email Archiving management tasks not outlined in this Statement of Support
Not supported:
- Submitting and reviewing a completed search
- Providing search terms
- Journaling multiple organizations, including third-party organizations
- Explaining how to modify and manage archive permissions
Email Backup
Supported:
- Explaining how to search and restore backed-up content
Not Supported:
- Searching a backup beyond providing guidance
- Submitting a content restore
- Backing up shared mailbox content
- Backing up SharePoint or OneDrive content
- Backing up mailboxes that are not subscribed to Email Backups
- Backing up Groups or Teams content
