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Switch my Microsoft 365 account to Exchange in Samsung Email (Android)

If you're using Microsoft 365 as POP or IMAP, your data (including mail, contacts, and calendars) might not be connected to your email and could be lost if you delete that account. To prevent any data loss, and to get the most secure, fast, and reliable email, switch your POP or IMAP account to Exchange.

  1. Sign in to Outlook on the web. Use your Microsoft 365 email address and password (your GoDaddy username and password won't work here). If you see email in your inbox, continue to the next step.
  2. Warning: If any messages are missing after your transition from Workspace Email to Microsoft 365, don't delete your POP or IMAP account yet. You can still add Exchange, but keep both accounts until you've recovered your messages.
  3. Open your Android's Email app.
    White envelope on red background with Email written underneath
    • New users: you'll see Set up Email.
    • Existing users: select Three horizontal lines stacked on each other Menu, tap Settings, and select Add account.
  4. Tap Office 365.
    Screen with different email client options including Office 365 with red square
  5. Enter your Microsoft 365 email address and tap Next.
    Microsoft sign in
  6. You'll go to your sign-in page. Enter your Microsoft 365 Email and Password, and tap Sign In. You might need to choose your account type as Work or School to continue.
    Office 365 sign in page
  7. Note: If you forgot your email password, here's how to reset it.

  8. If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
  9. Note: If Microsoft can't find your account, you'll be asked to enter your details manually:

    Username: Your Microsoft 365 email address
    Password: Your Microsoft 365 email password
    Server: outlook.office365.com
    Domain\username: \[Microsoft 365 email address] (example: \owner@coolexample.com)

  10. Permit Samsung Email to access your email account. Select the check box next to Consent on behalf of your organization and tap Accept.
    Select check box and Accept
  11. The Email app automatically checks your settings. Under Manual setup, tap Done. You can come back and edit these settings at any point.
    Manual setup and Done button
  12. Edit your Account name (if you want) and tap Done. This name is visible to recipients when you send email, so you might want to use your business name here.
    Enter name and tap and Done
  13. Microsoft 365 is now set up on your Samsung Email app. You'll see your inbox.

Compare your POP/IMAP and Exchange accounts. If your email is in Exchange, remove the POP/IMAP version from your device.

More info

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