Troubleshoot: Reseller plugin
If you're having trouble with your reseller plugin, here are some helpful troubleshooting steps. If you haven't set up your plugin yet, learn how to set up your reseller plugin.
|When adding products to the cart through the plugin, the pages are going to https://www.domainspricedright.com/.||
You’ll need to deactivate the plugin and reactivate it. This issue is caused by selecting Activate Demo Reseller during setup instead of Activate Your Reseller.
|Product information, such as pricing, is incorrect and needs to be reset.||
|A newly launched product isn’t appearing in the reseller plugin.||You’ll need to import newly launched products, as the plugin doesn’t automatically sync them.
|The language and currency settings need to be changed.||
|The plugin doesn’t sync information from the Reseller Control Center, even after resetting the plugin.||
If you’re having trouble syncing with the Reseller Control Center, try the following:
Step 1: Manually resync the product info
Step 2: Troubleshoot additional plugins
If the plugin still isn’t syncing, other plugins might be interfering. Try looking at other storefront plugins that might be causing issues.
Step 3: Delete your products and reset content
|Getting errors in the setup process or can’t proceed past setup page.||Other plugins might be interfering with the reseller plugin. Try deactivating all other plugins or troubleshooting WordPress content first.
|Managing or editing products causes an error page.||By default, all the URLs for our products are set up as /products in WordPress, which overlaps with WooCommerce who also defaults to /products. This might cause issues as the WooCommerce URLs can overrule the reseller plugin.